Staples TSA Customer Service Representative in Colonie, New York
Staples is focused on our customer and our community, while empowering you to learn, grow and deliver. As an Enrollment Agent (i.e. TSA Customer Service Rep), you will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. You’ll provide great customer service in our stores by helping customers realize an easier flying experience through TSA Precheck. You’ll process electronic fingerprinting, applicant data and initiate background checks for various federal or state programs.
Get great perks.
Quarterly bonus, flexible hours/shifts and generous paid time off; hiring immediately
Opportunity for full time and/or part time hours depending on the specific store’s opening(s)
Compensation based on qualifications and experience. Staples reserves the right to pay more or less.
Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)
401(k) plan with a company match, dental and vision insurance, and many more benefits; full-time associates also eligible for medical
Schedule an interview immediately.
- After applying, engage in a brief conversation via text or e-mail (typically same day) to schedule an interview. We’ll let you know if you’re not eligible. In-person interviews are at the store location
Lead government or TSA related consumer sales for identity related products and services.
Greet all customers and provide a professional and welcoming experience
Verify customer identity, scan required documents into database system, take passport photos
Complete customer fingerprint images, biometric & data capture processes and paperwork
Engage and present products & solutions that drives sales with our customer’s needs in mind
Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment
Show an understanding of policies and procedures for fingerprinting and enrolling applicants
Be flexible on responsibilities to perform other duties as assigned
Support the retail business initially while waiting for your in-depth background check to complete
Essential skills and experience:
18 years of age or older and must be a U.S. citizen
Able to work a flexible schedule (including evenings and/or weekends)
Proficiency in Microsoft Office; ability to operate a keyboard, photocopier, other office equipment
Customer service-related experience
Pass a comprehensive and in-depth IdentoGO background check
Ability to travel locally (e.g. backfill at local enrollment locations, meetings, workshops)
Ability to lift/move materials in the 10-50 pound range
Click to learn more about the employee benefits, programs and perks offered at Staples. (https://recruit.smashfly.com/SmashFlyMedia/Docs/17604/17604_20380_PR23016_BOS_CWW_RTL_FLD_CROS_HR_Benefits_Promo_Flyer_r1%20(2).pdf)
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.