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Staples Lead Copy & Mail Service Associate in Framingham, Massachusetts

Production Facility Expert

Staples is business to business . You’re what binds us together.

Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.

What you’ll be doing :

  • Point person and internal expert on the prepress stage of the production process for large scale orders.

  • Coach team members on how to increase quality of orders produced in house; makes recommendations on file preparation requirements.

  • Oversee the quality process of all jobs before, during, and post production.

  • Point person and internal expert on the finishing stage of the production process for large scale orders.

  • Follow production workflow to produce high volumes of work, using high end digital printer/copier equipment; Operates of variety of finishing equipment including cutters, drills and bindery.

  • Effectively prepare and troubleshoot various files formats and change to PDF print-ready status.

  • Run orders on time while maximizing the equipment’s productivity.

  • Answer phones, respond to customer inquiries and/or accept and transfer correspondence to appropriate parties.

  • Work with the PC Lead to ensure adequate supplies are on hand for finishing needs, Quality check finished products, Alter production schedule and job order to expedite timely processing of projects in accordance with the customers’ requirements and Staples production center standards.

Qualifications :

What you bring to the table :

  • Ability to read & interpret instructions, identify problems/missing information and address them proactively

  • Computer Skills: Microsoft Office (Access, Excel, PowerPoint, Word), Acrobat, Adobe Creative Suite, Publisher

  • Ability to seek out and recognize opportunities to increase efficiencies, minimize waste and improve the quality process

  • Ability to follow policies & procedures; Ensure a clean and organized facility; Follow safety precautions.

What’s needed- Basic Qualifications

  • 2+ years of experience in a Digital Copy & Print or Manufacturing environment

  • 1+ year of experience in production finishing or other specialized area of print manufacturing

What’s needed- Preferred Qualifications

  • Knowledge of copy and print

  • Experience using technology to open a disk, CD, Zip and print a document in the formats listed above

  • Detail oriented and organized

  • Ability to evaluate projects & provide input on productivity & quality improvements

  • Experience managing multiple priorities

We Offer :

  • Inclusive culture with associate-led Business Resource Groups

  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)

  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits (

Interested in joining the team? Check out our perks and benefits !

Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.