Staples Jobs

Staples is business to business . You’re what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

What you’ll be doing:

• The Account Specialist - Reactivations engages customers whose spending has lapsed with the purpose of getting the customers to purchase. This role is a high velocity position that leverages a prioritized call list to drive engagement activities and then manages their opportunities through the reactivation funnel.

• Contact and engage customers whose order buying has lapsed. Engage customer through phone, video, and/or digital correspondence to drive incremental sales growth and customer retention

• Meet weekly and monthly reactivation targets and KPIs set by sales leadership.

• Consistently meet activity goals and daily metrics - outbound dials, sell time, and live contacts

• Utilize CRM software to manager customer interactions, track sales activities and maintain accurate record

• Leverage partnerships with various internal partners to drive growth and ensure customer satisfaction. This includes, but is not limited to Category Sales Specialists, Sales Operations and Customer Service Teams

• Oversees pricing negotiations and influences on the spot pricing decisions in order to cultivate a seamless customer experience

• Manage sales funnel to close opportunities

• Participate in training programs and workshops to enhance sales skills, product knowledge, and customer relationship management abilities.

What you bring to the table:

• Strong communication skills; active listener

• Strong organization and time management skills

• Solution oriented, self-starter and results oriented

• Ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within current customer base

• Coachable, able to incorporate feedback

• Ability to work in a team sales environment

• Proficient with MS Word, Outlook, Excel and PowerPoint

• Strong organization and time management skills

• Experience building customer relationships

What’s needed- Basic Qualifications:

• 1+ years account management or related experience

• 1+ year experience with MS Word, Outlook, Excel and PowerPoint

What’s needed- Preferred Qualifications:

• Bachelor’s degree

• Industry knowledge

We Offer:

• Inclusive culture with associate-led Business Resource Groups

• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)

• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Staples is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.