Staples Senior Account Solutions Manager, Global- Remote in St Louis, Missouri
This position is responsible for managing all aspects of internal client support and will be the primary internal interface for, working in partnership with our field sales team, the key stakeholders of an assigned customer account base. This individual will have responsibility and accountability for execution of all customer requirements and profitability of their assigned accounts. Working closely with the Director of Account Services, manage and coordinate the implementation and on-going operation, across all internal support departments of in-stock eStore programs and their associated special order and customer service support.
Plays a primary role in building and maintaining client relationships, working in partnership with the field sales organization, with limited supervision of their Director, while serving as the primary internal contact for accounts. Promotes teamwork, accountability and strong communication within the department and across support teams that they work with through regularly scheduled account team status meetings.
Provides clear direction and project management leadership to other cross functional departments in implementing and managing solutions for assigned customers, providing appropriate and timely internal and external communications. Other internal departments included in the execution of project tasks include: Special Order, Customer Service, Account Development, Program Development, Marketing, Creative Services, Merchandising, Incentive & Recognition, Finance, IT, Procurement, Operations, and Inventory.
Responsible for ensuring programs meet targeted expectations for margins, SKU count and marketing plans and budgets and participates in the forecasting and budgeting process for their accounts.
Prepares and plays a key role in Customer Business Reviews. Developing skills to identify and help close new opportunities within account(s).
Participates in contract negotiations and renewal RFP’s. Identifies customer business and contractual requirements and provides clear direction and guidance to the internal support teams.
Proactively provides input and ideas in support of our on-going effort to improve our processes and the overall customer experience.
4-6 years’ experience
Essential Skills Required : In order of importance, list skills or talents which a qualified incumbent should possess
Excellent “business” communication skills, both written and verbal, and the ability to effectively communicate with all levels of internal and external stakeholders and global support functions.
Demonstrates strong professional acumen and skills in salesmanship and managing difficult relationships.
Excellent ability to balance multiple projects simultaneously and meet required deadlines.
Excellent demonstrated project management skills; formal training desired.
Strong skills in the area of “strategic business sense”, including marketing strategy, pro-active ideation, profitability awareness and analytical skills.
Requires a self-motivated and energetic personality.
Flexibility to travel when necessary based on account needs.
Solid PC skills (Word, Excel, PowerPoint).
Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits !
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.