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Staples Quill Bilingual Customer Service Representative - Work from Home in St. Paul, Minnesota

Description What will I do?

  • Put the customer first!

  • Be the first point of contact for customer inquiries.

  • Professionally handle large amounts of incoming calls.

  • Assist customers with placing orders and contribute to increased company profitability.

  • Resolve customer issues to achieve customer satisfaction

  • Partner with other customer service agents throughout the company.

  • Continuously identify process improvement opportunities • Keep up to date on product knowledge through company resources

  • Comply with evaluation guidelines

What else should I know?

  • This is a work from home position

  • Must be located within area codes: 651, 763, 952, 612

  • Thrive in your current role or consider other opportunities across the broader Staples organization.

But wait, there is more!

  • Friendly, dynamic environment

  • Paid training

  • Excellent benefits

  • Paid time off

  • Recognitions and rewards

  • Product discounts This sounds great!

How do I know if I am right for the job?

  • I am open

  • I am candid

  • I am proactive

  • I am confident

  • I am assertive

  • I am tech savvy

  • I enjoy a challenge

  • I like to problem solve

  • I am persistent

Qualifications Basic:

  • Must be Bilingual (Spanish/English)

  • High School Diploma or GED

  • 1-2 years of customer service experience (No previous call center is experience is required)

  • Microsoft Office Skills

  • Knowledge of using search engines (e.g. cutting & pasting, moving through multiple windows and keyboarding skills)

  • Able to adhere to assigned schedule

  • Ability to sit for entire shift

  • Must be able to attend 4 week training class that begins May 4th, 2020.

  • Shift hours will be Monday-Friday 12:30pm-9pm (English) & 9:30-6 (Spanish)

  • Must be able to attend onsite training from 9:30am-6pm (100% attendance required) in Arden Hills, MN

  • Must be able to adhere to work regular work schedule


  • 1+ years of call center experience

  • 1+ years of sales experience

  • Excellent interpersonal and communication skills

  • Attention to detail and accuracy

Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits !

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.